Frequently Asked Questions (FAQ)
Welcome to BROZG! Below are some common questions about our services, products, and policies. If you need further help, feel free to contact us at BROZG.
- What is BROZG?
BROZG is an online clothing store offering a curated selection of stylish, affordable, and high-quality apparel for all genders and ages. Our mission is to make fashion accessible and enjoyable.
- How can I contact customer service?
You can reach out to our support team via email at BROZG. Our support hours are Monday through Friday, 9:00 AM to 6:00 PM .
- What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and select local payment options depending on your region.
- Is my personal and payment information secure?
Yes. BROZG uses SSL encryption to protect all transactions and user data. Your privacy and security are our top priorities.
- How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link. You can also log into your BROZG account and view your order status under My Orders.
- What is your return and refund policy?
You can return unused items in original condition within 30 days of delivery. Refunds are issued within 5–10 business days after your return is processed. For detailed instructions, visit our Return Policy page or contact us at BROZG.
- Can I change or cancel my order?
You may request changes or cancellations within 1 hour of placing your order by emailing BROZG. After that, the order may already be in processing or shipping.
- Do you ship internationally?
Yes, BROZG ships to many countries worldwide. Shipping times and costs vary depending on the destination. Check our Shipping Policy page for full details.
- How do I use a discount code?
At checkout, enter your valid promo or discount code in the field labeled “Discount Code” and click Apply. Only one code can be used per order unless stated otherwise.
- How do I create an account?
Click Sign Up at the top-right corner of brozg.com and fill out your details. Creating an account allows you to track orders, manage addresses, and save favorites.